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Ensuring members receive excellent care while maintaining positive sentiment is essential, but difficult to achieve consistently. Because CAHPS measures are broad and heavily weighted, poor sentiment can have a significant impact on plan performance.
Our mission is to keep members informed and empowered - preventing confusion before it becomes dissatisfaction and improving both experience and outcomes.
We combine proactive outreach and responsive support to educate, empower, and assist members - building trust, resolving issues, and improving satisfaction.
Our highly trained care teams respond with skill and compassion - listening and guiding members with empathy to ensure every interaction builds trust.
We craft tailored messaging for each member’s unique situation, developed collaboratively with plans to ensure relevance, accuracy, and trust.
We bring together the right partners - providers, pharmacies, or the plan - to find solutions fast and ensure every member feels heard.
Before and during the Annual Enrollment Period, we engage members early to inform them of changes and empower their decisions.
When concerns arise, we respond quickly and compassionately to understand and resolve issues - turning frustration into stronger engagement.
We act as an extension of the plan to provide personalized guidance and ensure members clearly understand their options and benefits.
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