Redefining MTM

  Medication Therapy Management

From Compliance to Comprehensive Care

Medication Therapy Management (MTM) shouldn’t be a one-time, check-the-box activity. Members deserve holistic support that improves safety, strengthens adherence, and closes quality gaps.

Our MTM solution goes beyond a single comprehensive medication review (CMR) to deliver targeted interventions, streamlined care coordination, and optimized therapy outcomes that lower risk and elevate quality performance.

The result? Better outcomes, lower costs, and a future-ready strategy for the reintroduction of the CMR Completion Star measure in 2027.

50
+

National and Regional Payors Supported

550
k

CMR Completions
Projected for 2025

2.5
M

Member Lives Managed

100
%

CMS Data Validation
Audit Pass Rate

Built for Tomorrow

A Future-Ready Solution That Scales

We're redefining MTM by turning a compliance requirement into a powerful driver of safety, performance, and member experience.

Real-Time Drug Therapy Alerts

Our real-time alerts surface critical issues during the CMR - helping pharmacists prevent adverse drug events and close gaps in care before they affect outcomes.

Safety and Outcomes First

We identify and resolve drug therapy problems with a robust TMR library, focusing on key quality measures to ensure safer, more effective care.

Connections That Count

By combining live calls, SMS, and more, we connect with members through their preferred channels, increasing completion rates and improving overall program performance.

Scaling for the Next Era

With the expanded qualification criteria, we’ve enhanced our technology and clinical infrastructure to manage higher member volumes efficiently with high-quality, personalized care.

Innovation in Action

We continue to innovate, finding better ways to serve the expanded volume of MTM-qualified members, while closing other key measure gaps in parallel.

Looking Ahead to 2027

CMS has announced plans to reintroduce the MTM measure into the Medicare Stars program in 2027. Will your plan be ready?

Meeting Members Where They Are:

Poster presentation. 2020 AMCP Nexus Conference, National Harbor, MD. 

An internal study found that CMR completion rates increased by 8% when members were warm transferred to a pharmacist who spoke their native language

These findings highlight the critical role of cultural and linguistic alignment in building trust and fostering meaningful pharmacist–patient relationships

Schedule a call now to learn how our high-performing, multilingual team can help you boost member engagement

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